Voiary Support

Last updated: 15 October 2026

Need help with Voiary? Email us and we will get back to you, usually within 2 business days: Edge.Apps@hotmail.com

To help us find the problem faster, please include your iPhone model, iOS version, the Voiary version (Settings → About), and a short description of what happened. Please do not email recordings or reports unless we ask.

Frequently asked questions

How does AI time (credit) work?

AI Deep Analysis uses time-based credit, bought as 1-, 5- or 20-hour packs. There is no subscription. Credit is charged when the upload of a recording finishes, based on the recording's length. If no report can be produced, the credit is returned automatically. Full details: Credit & Cancellation Rules.

What is included in the full version?

The full version is a one-time purchase that permanently unlocks recording, history and water tracking, and includes 1 hour of AI analysis time. The 3-day free trial includes basic recording, playback and water tracking only.

I bought the full version but it is still locked.

Open the purchase screen and tap "Restore Purchase", signed in with the same Apple ID you used to buy it. If it still does not unlock, email us with your Apple ID's order number (from Apple's purchase receipt email).

My AI time did not arrive after buying a pack.

Make sure the phone is online, then reopen Voiary; purchases are credited after Apple confirms them. If the balance is still missing, email us the order number from Apple's receipt.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. If a refund is granted, the matching credit is removed from your balance.

The AI analysis failed or is taking very long.

Long recordings can take several minutes. You can close the app; you will get a notification when the report is ready (if notifications are allowed). If an analysis fails, your credit is returned automatically.

Can I ask questions about a report?

Yes. Use "Ask Voiary AI" on a report. Each report includes 5 free questions for 90 days from the report's creation; after that, each question uses 30 seconds of AI time, shown to you before you confirm. Only the report text, not your audio, is sent to answer a question.

How do I delete my data?

Recordings, notes and reports are stored on your device (and in your own iCloud if sync is on): delete them inside the app. Analysis results kept temporarily on our server are deleted once the app has saved them, or after 7 days at most. See the Privacy Policy.

Does Voiary read my Apple Health data?

No. If you turn it on, Voiary only writes your water intake to Apple Health. It does not read any health data.